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BizOps Engineer at Mastercard

First, feel free to call me Vinny! I have a passion for machine learning, data engineering, analytics, infrastructure, tools, and learning to solve cool problems!

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Vincent Chu

Experience

Mastercard

BizOps Engineer 1

Starting January 2026

Joining Mastercard's BizOps team to drive operational excellence and data-driven decision making across global payment systems.

Key Responsibilities

  • TBD

Maritz

Asset Manager Intern

May 2025 – Aug 2025

Optimized IT asset management processes using ServiceNow, projecting $20,000+ in annual savings through automation.

Key Achievements

  • Optimized logistics through process automation and system optimization to reduce asset loss and operational costs, projecting $20,000+ in annual savings with a 156% return on investment (ROI)
  • Established ServiceNow specifications and workflow automation requirements for seamless data flow between ServiceNow platform, ShipEase CORE plugin, managing 6,000+ assets across the company

University of Missouri

Teaching Assistant

June 2024 – Dec 2025

Assisted 250+ students across multiple CS courses including Python for ML, Software Engineering, SQL, and C# Programming.

Key Achievements

  • Assisted 250+ students across multiple computer science courses
  • Graded assignments for Python for Machine Learning, Software Engineering, SQL Database Systems, and C# Programming
  • Provided one-on-one tutoring and debugging support for complex programming concepts
  • Facilitated peer learning sessions to reinforce course material and best practices

Accenture Federal Services

Apprentice in Training - Java

June 2022 – Aug 2022

Implemented Java software components in an agile development pipeline with CI/CD practices for federal government projects.

Key Achievements

  • Implemented Java software components in an agile development pipeline with CI/CD practices
  • Collaborated with senior developers to deliver reliable code for federal government projects
  • Participated in daily stand-ups and sprint planning meetings following Agile methodology
  • Gained hands-on experience with version control and automated testing frameworks

Undergraduate Research

AI Student Researcher

University of Missouri-Columbia

Feb 2025 – Dec 2025

Building RAG systems and AI infrastructure for VR applications, developing Flask APIs with ChromaDB and OpenAI integrations.

Key Achievements

  • AI Infrastructure: Engineered Flask-based RAG API server with ChromaDB vector database integration, OpenAI API's, serving domain-specific LLM responses to VR lab application via RESTful endpoints with Docker and Tailscale on the Nvidia Jetson for 20+ users
  • Data Modeling: Built end-to-end document processing pipeline using Unstructured library for multi-format parsing (PDF/DocX/PPT), implementing semantic search, context extraction and OpenAI embedding model integration achieving 95% accuracy
  • RAG System Architecture: Designed automated eval framework as LLM judge with ground-truth datasets to measure retrieval accuracy, response latency, and hallucination rates with average response times of 1.8 seconds, with 90% of all requests under 3 seconds

CoreAutism Project

Developer, Student Researcher

Feb 2024 – Aug 2024

Analyzed 2,000+ data points from voice and biometric data using AWS, contributing to personalized treatment insights for medical professionals.

Key Achievements

  • Technical Analysis: Evaluated and analyzed over 2,000+ data points from voice and heart rate data using AWS, contributing to visualizations that directly informed the development of personalized treatment plans by medical professionals
  • App Testing: Conducted UX non-functional and functional testing, identifying 45+ critical bugs to developers, maintaining application stability for 20+ users in a CI/CD environment
  • Documentation Initiative: Developed over 5,000 words of technical documentation and produced onboarding video training materials, establishing standard reference materials for current team members and future contributors

Education

Bachelor of Science - Information Technology

University of Missouri-Columbia

Jan 2023 – Dec 2025

GPA: 3.75 | Cum Laude

Honors & Activities

  • Dean's List: Spring 2023 - Fall 2025
  • 2 years of full academic research under Professor Fang on the CoreAutism Project and XR-VR Project

Associate of Arts - General Transfers Degree

St. Louis Community College

Jun 2021 – Dec 2022

GPA: 3.9 | Summa Cum Laude

Honors & Activities

  • Member of Phi Theta Kappa Honor Society
  • Dean's List Honoree (Fall 2021, Spring 2022)

Projects

My GitHub

A RAG Architecture System with OpenAI

GitHub Paper Slides

Document Question-Answering System

A document question-answering system using RAG (Retrieval Augmented Generation) with ChromaDB vector storage and OpenAI embeddings. Includes a Flask API server for integration with VR applications.

AI RAG Architecture Diagram
RAG ChromaDB OpenAI API Flask Python GPT-4o-mini

Reverb

GitHub Website

Social Music Analytics Platform

A social music analytics platform that transforms your Spotify listening data into shareable insights and community-driven experiences through music ratings and reviews.

Reverb Logo
Spotify API Music Analytics React Python Social Platform

CoreAutism Project

Paper

Autism Research Data Analysis Platform

A research platform analyzing voice and biometric data to develop personalized treatment insights for medical professionals working with autism patients. Our research findings are currently under review for publication in an IEEE journal.

AWS Data Analysis Python Biometrics Healthcare

My Stack

Skills learned during AI Research.

  • Flask API Development
  • ChromaDB Vector Database
  • RAG System Architecture
  • OpenAI API Integration
  • Docker Containerization
  • Unstructured Document Processing
  • Semantic Search & Embeddings
  • RESTful API Design
  • LLM Evaluation & Testing

Skills learned at Maritz.

  • ServiceNow Platform
  • Database Auditing & Data Integrity
  • IT Asset Management (ITSM)
  • SQL & Database Analysis
  • Process Documentation & Optimization
  • Hardware & Software Asset Tracking
  • Data Quality Assessment & Reporting

Programming Languages

  • Java
  • C#
  • Python
  • JavaScript
  • Bash/SSH tools
  • HTML
  • CSS
  • SQL
  • MongoDB

Development Tools & Environments

  • Flask
  • RESTful API
  • Agile
  • Jira
  • GitHub/Git
  • Ollama
  • OpenWebUI
  • Tailscale
  • Docker

Platforms, OS & Productivity

  • macOS
  • Windows OS
  • Linux OS (Ubuntu, EndeavourOS, Arch)
  • Microsoft Suite
  • Notion

Data Science & ML Libraries

  • Pandas
  • NumPy
  • Keras
  • TensorFlow
  • Scikit-Learn
  • PyTorch
  • Jupyter Notebook
  • Matplotlib
  • OpenAI API/LLMs
  • RAG (Retrieval-Augmented Generation)

Extra stuff

I'm from St. Louis and proud to be Vietnamese-American. When I'm not coding, you'll find me cafe hopping with my Fujifilm XM5, or tuning my custom mechanical keyboards. I love music, F1 racing, fashion, HiFi audio, PC building, coffee, and exploring the city. Photography is my creative outlet—check out more of my work on Flickr!

Record Store
My favorite record store
My computer set
My setup
coffee shop with nice lighting
Northwest Coffee in St.Louis
Custom Mechanical Keyboard
Custom Mechanical Keyboard
My cat, Taro
My cat, Taro
Picture of memorial union on mizzou campus
Memorial Union at Mizzou

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Contact Me!

Feel free to reach out for collaboration or opportunities!

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